Wawa president spreads message of quick, friendly service
Wawa President and CEO Chris Gheysens wants customers to spend less time in the store.
But he also wants them to keep coming back. So making each trip as quick and pleasant as possible is a high priority.
“The average time spent in a Wawa is 3 minutes and 46 seconds,” Gheysens told students during a visit Tuesday to his alma mater, St. Augustine Preparatory School in Buena Vista Township. “I have a team of engineers studying how to get that down, but we still want to make it the best 3 minutes and 46 seconds we can, be quick with a personal connection.”
With about 650 stores along the East Coast, Gheysens said Wawa plans to have 1,000 stores by the end of 2020, with more planned in New Jersey, and in Florida, where 109 stores could grow to 500. The company recently announced plans to add about 5,000 jobs.
“We look at places where we can open a lot of stores,” Gheysens said.